BESCOM introduced regular monthly CIM.
HOW TO USE CIM
1. CIM is a platform for both consumers and local BESCOM officials to interact every month. Consumer can voice there long pending grievances, opinions and suggestions in CIM. The following is the procedure to be followed:
when the consumer attends the CIM for the first time, she/he shall submit a written note on grievances/suggestions/opinion with the reception counter and take an acknowledgment, mentioning a BESCOM ticket number (BTN). In that the address, telephone number and RR number of the consumer shall be mentioned. If these three details are not mentioned, incomplete or incorrect, then the grievance petition is liable for rejection.
2. BESCOM will act upon the said written letter of the consumer within 30days, and will present the action taken in the next meeting through a presentation. The consumer may choose to attend the next meeting and has the choice to disagree with the action taken. In that case, it will be posted to next meeting. Even in the next meeting if issue is not responded to the satisfaction of the consumer, and then will get a personal hearing with the executive engineer (EE) within 2 weeks. If not satisfied at EE's response, then the consumers issue is escalated to the BESCOM corporate office. Grievance will be sent to the independent "Consumer Grievance Redressal Forum" (CGRF). Appeals from CGRF lies before the Ombudsman, office located at KERC premises, mahalaxmi chambers, MG Road, Bangalore.
3. Any communication sent to any other officer of BESCOM, including the corporate office, will be redirected to the local office only, unless the issue is regarding policy etc. the CIM meetings will be invariably videographed to ensure transparency. Also, no consumer will get a chance to talk in the meeting, unless he has submitted the issue in writing in the previous month meeting. The consumers of BESCOM are requested to make use of this new initiative of BESCOM.
Program conducted 3pm to 5pm on all days mentioned as per schedule (even if it is a holiday)
For emergency grievances call: 080 22873333 (24*7)
+91 9986873333 (Only SMS)
To know your sub division in Bangalore city visit: http://www.bescom.org/ and check the ' bescom - Bangalore map'
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